Question 1

How long does it take to process my order?

Accepted Answer

Most orders are processed within 1–2 business days. Shipping typically takes 2–5 business days, depending on your location.

Question 2

Which shipping carriers do you use?

Accepted Answer

We ship via USPS Priority Mail for lighter packages and UPS Ground for heavier or bulkier items.

Question 3

Do you offer free shipping?

Accepted Answer

Yes! We offer free shipping on orders over $100.

Question 4

Do you ship outside the United States?

Accepted Answer

At this time, we only ship within the United States.

Question 5

Do you accept returns?

Accepted Answer

Yes, we accept returns of unopened and unused items within 30 days of purchase. Due to health and safety regulations, some items are non-returnable. Please review our Return Policy for complete details.

Question 6

How do I start a return?

Accepted Answer

To initiate a return, email us at alinamedicalsupply2@gmail.com to request a Return Authorization Number (RA#).

Question 7

Are your products covered by insurance or Medicaid?

Accepted Answer

Many of our products are covered by Ohio Medicaid and private insurance with appropriate documentation. Contact us for help with eligibility and paperwork.

Question 8

What if my order arrives damaged?

Accepted Answer

If your package is damaged, please contact us within 5 business days of delivery. We’ll arrange for a replacement or full refund.

Question 9

Can I cancel or change my order?

Accepted Answer

Yes, you may cancel or modify your order before it ships. Contact us as soon as possible to make changes.

Question 10

Do you offer local delivery?

Accepted Answer

We may offer local delivery in the Greater Cleveland area. Please contact us to confirm availability in your neighborhood.

Frequently Asked Questions