top of page
new black.png

Frequently Asked Questions

  • How long does it take to process my order?
    Most orders are processed within 1–2 business days. Shipping typically takes 2–5 business days, depending on your location.
  • Which shipping carriers do you use?
    We ship via USPS Priority Mail for lighter packages and UPS Ground for heavier or bulkier items.
  • Do you offer free shipping?
    Yes! We offer free shipping on orders over $100.
  • Do you ship outside the United States?
    At this time, we only ship within the United States.
  • Do you accept returns?
    Yes, we accept returns of unopened and unused items within 30 days of purchase. Due to health and safety regulations, some items are non-returnable. Please review our Return Policy for complete details.
  • How do I start a return?
    To initiate a return, email us at alinamedicalsupply2@gmail.com to request a Return Authorization Number (RA#).
  • Are your products covered by insurance or Medicaid?
    Many of our products are covered by Ohio Medicaid and private insurance with appropriate documentation. Contact us for help with eligibility and paperwork.
  • What if my order arrives damaged?
    If your package is damaged, please contact us within 5 business days of delivery. We’ll arrange for a replacement or full refund.
  • Can I cancel or change my order?
    Yes, you may cancel or modify your order before it ships. Contact us as soon as possible to make changes.
  • Do you offer local delivery?
    We may offer local delivery in the Greater Cleveland area. Please contact us to confirm availability in your neighborhood.
bottom of page