Frequently Asked Questions

Most orders are processed within 1–2 business days. Shipping typically takes 2–5 business days, depending on your location.

We ship via USPS Priority Mail for lighter packages and UPS Ground for heavier or bulkier items.

Yes! We offer free shipping on orders over $100.

At this time, we only ship within the United States.

Yes, we accept returns of unopened and unused items within 30 days of purchase. Due to health and safety regulations, some items are non-returnable. Please review our Return Policy for complete details.

To initiate a return, email us at alinamedicalsupply2@gmail.com to request a Return Authorization Number (RA#).

Many of our products are covered by Ohio Medicaid and private insurance with appropriate documentation. Contact us for help with eligibility and paperwork.

If your package is damaged, please contact us within 5 business days of delivery. We’ll arrange for a replacement or full refund.

Yes, you may cancel or modify your order before it ships. Contact us as soon as possible to make changes.

We may offer local delivery in the Greater Cleveland area. Please contact us to confirm availability in your neighborhood.